Returns

What is Stay Here's returns & exchanges policy?

*Please note that sales items are NOT exchangeable/returnable.

*Items that are on sale, with a promotion or discount code as well are FINAL once purchased. 

We have a policy of free returns & exchanges on non-sale items, which includes a full refund on original shipping cost for the item(s), as well as the cost of the return shipping label (yep, that’s right, both costs are on us). If you are not 100% satisfied with your items, you may return your order to us for an exchange OR for a full refund, free of charge. Our return policy is effective for up to 30 days of original purchase.

When processing an exchange, some items may have a low inventory count and may be unavailable for  exchange. If an exchange isn't possible, we will bring it to your attention via email.

We want you to have the best experience when shopping online with us, so if for whatever reason you're not happy with your purchase, please follow the easy steps below to place a return or exchange:

Returns & Exchanges (*International customers see instructions below)
• Step #1 - Click Here to visit our Returns Portal to initiate your exchange/return
• Step #2 - We will email you a pre-paid return shipping label
• Step #3 - Package and ship your return, and include a copy of the packing slip if possible, as well as a note with any instructions for our shipping team regarding your exchange/return. That's it!

* International Orders
Please note for international orders, we are NOT able to create return labels, which means ALL international sales are FINAL.

Please send your return package to:
Stay Here

PO BOX 8026

Johnson City, TN 37615
USA

And that’s it!
*and feel free to include a fun note for us to hang up at the office! :)

* The "Fine Print"
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok). All music items must be unopened and in original packaging. *Our one exception for music purchases is that all sales including digital content are final. If a physical album contains a digital download include, it is also unable to be returned. 

Once our warehouse receives your return, it can take up to 2 - 3 days for us to inspect, process and refund your purchase. After the return has been approved, credit card refunds usually take 1 - 2 business days to be processed by your bank.  We will send a notification when that happens.

Refunds on original shipping costs are honored for all shipment types except Overnight, Next Day Air, FedEx 2-Day or UPS 2-Day shipping. Partial refunds of shipping cost will be honored for those methods. Shipping is not available to be refunded when receiving store credit for a sale item(s).

What if I received incorrect or defective product with my order?
Doh! Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at: support@stayhere.live